Shipping Policy

This Shipping Policy applies to all orders placed through this website (the “Site”). By placing an order, you confirm that you have read, understood, and agreed to all terms in this Shipping Policy.

1. Order Processing Time

All orders are picked, packed, and dispatched within one to three business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays in the United States. Order processing time and transit time are calculated separately. If you purchase multiple items in the same order, we may ship them together or separately. Split shipments do not create additional shipping charges, and you will not be charged twice for any reason.

After an order is placed, you may have a short window to request cancellation or modification before it enters the picking stage. Once an order enters the picking process, we cannot guarantee that the shipping address or item contents can be changed. If you need to change order information, contact us through the Contact page as soon as possible. We will try to assist, but we do not promise that changes made after an order has entered the shipping process will succeed.

2. Shipping Methods and Delivery Times

We use reliable international logistics carriers to complete delivery. Under standard shipping methods, the estimated delivery time from the date of dispatch is six to twelve business days. This range is an estimate. Actual delivery time may vary depending on the destination region, local logistics infrastructure, weather conditions, customs clearance processes, and carrier operations.

The continental United States typically falls in the earlier part of the range above. Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. overseas territories may fall at the upper end of the range or slightly beyond. Remote areas or military addresses (APO/FPO) may require several additional business days. We do not promise a guaranteed delivery date, because many parts of cross-border logistics are not directly under our control. However, we do promise to provide trackable logistics information after dispatch so that you can monitor your package status in real time.

If you have not received your package after the estimated window has ended, please first use the tracking number provided in your shipping confirmation email to contact the carrier. If the carrier cannot provide an effective solution, please contact us through the Contact page, and we will initiate a package investigation. Investigations typically take several business days, depending on the carrier’s internal inquiry process.

3. Shipping Fees

Shipping is free on all items (Free Shipping), with no minimum order value. No fuel surcharges, remote-area surcharges, residential delivery fees, or any other shipping-related charges are applied. The price you see at checkout is the final price you pay. No additional shipping charges will appear after order confirmation or upon package arrival.

We reserve the right to adjust shipping methods in rare special circumstances (for example, a temporary significant increase in carrier rates or a force majeure event at the destination that causes abnormal shipping costs), but we will not charge you any fee as a result. If we cannot complete delivery under the free shipping arrangement for the reasons above, we will contact you to explain the situation and may offer the option to cancel the order with a full refund.

4. Duties, Taxes, and Import Fees

All applicable import duties, taxes, value-added taxes, customs clearance fees, and any other import-related charges that may be imposed by the destination country or region are fully covered by us. You do not need to pay any additional fees upon receipt. The carrier or customs will not charge you duties, clearance fees, or any form of import surcharge.

We use a Delivered Duty Paid shipping arrangement. This means that import clearance procedures and costs when the goods arrive in the destination country are handled by us. You, as the recipient, do not need to participate in the clearance process or pay any fees for clearance. If, due to our error or the carrier’s error, you are asked to pay any import fees that should have been covered by us, please contact us. We will handle the matter immediately and refund the amount you paid.

The only amount you need to pay is the item price you see at checkout (after the storewide seventy percent discount). There are no hidden fees.

5. Delivery Address and Information Accuracy

You are responsible for providing an accurate and complete delivery address at checkout. Costs arising from delivery failure, return, or reshipment caused by an incorrect, incomplete, or undeliverable address may be borne by you. To avoid this, please carefully check the street name, house number, apartment or unit number, city, state/province, postal code, and recipient name before placing an order.

If the carrier cannot deliver due to an address issue and returns the package to us, we will contact you through the Contact page after receiving the return to confirm the correct address. The shipping cost for reshipment will be borne by us, provided that the address error is not your responsibility. If the address error is clearly caused by information you provided, we reserve the right to require you to bear the actual shipping cost of reshipment.

6. Order Tracking

After dispatch, you will receive an email containing a tracking number and tracking link. This email will be sent to the email address you provided when placing the order. If you do not receive the shipping confirmation email, please check your spam folder first. If you still cannot find it, please contact us through the Contact page, and we will resend it for you.

Tracking information may take some time to update in the carrier’s system, usually visible within twenty-four to forty-eight hours after dispatch. If tracking information does not update for an extended period, this usually means the package is in transit through a transfer node and does not necessarily indicate a problem. If tracking information shows no update for more than ten consecutive business days, please contact us, and we will initiate an investigation.

7. Shipping Restrictions

We ship to all U.S. states and territories, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and military postal addresses. For international shipping, we cover most countries and regions worldwide. If your country or region is not among the selectable delivery destinations at checkout, please contact us through the Contact page to confirm whether special arrangements are possible.

We do not ship to P.O. Boxes as the sole address, unless a P.O. Box is the only available delivery method in your area. If you are unsure whether your address is within the delivery range, please contact us before placing an order.

8. Force Majeure and Shipping Delays

We are not responsible for shipping delays caused by events beyond our reasonable control. Such events include but are not limited to: extreme weather (hurricanes, blizzards, floods, earthquakes), carrier strikes or operational disruptions, government actions or border controls, public health emergencies, war or terrorist activity, and any other force majeure event. In such cases, we will notify you of the delay and assist you in communicating with the carrier. Our performance obligations will be suspended for the duration of the force majeure event and reasonably extended after the event ends.

9. Combined and Split Shipments for Multiple Items

If your order contains multiple items, we may ship from different warehouse locations. In that case, you may receive multiple packages on different dates, each with an independent tracking number. You will not pay any additional shipping fees for split shipments. If you receive only part of your order while other items show as shipped but have not arrived, please allow additional time for the carrier to complete delivery. If an item in your order has not arrived for an extended period, please contact us to investigate.

10. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. The revised policy will take effect on the date it is posted on this page. The version of the Shipping Policy in effect at the time you place an order applies to that order. We recommend reviewing this page before each order to stay informed of the latest terms.

If you have any questions about this Shipping Policy, please contact us through the Contact page.