Refund Policy

This Refund Policy applies to all items purchased through this website. We want you to be satisfied with your purchase. If for any reason you are not satisfied with the item you received, you may request a return and refund under the terms below.

1. Return Window

You may request a return within sixty days of receiving your item. The sixty days are calculated from the “delivered” date shown in the carrier’s tracking information. If tracking information is unavailable or disputed, the reasonable date on which you actually received the item applies. Return requests beyond the sixty-day window may be refused at our discretion, unless applicable law requires otherwise.

2. Return Conditions

Returned items must be in their original condition. This means:

The item has not been worn, washed, altered, or used (trying on to confirm size and fit is not considered “use,” but trying on should be done in a dry, clean environment).
All tags, labels, packaging, and accessories included with the item must be intact and returned with the item.
The item has no stains, odors (including perfume, detergent, body odor), pet hair, or other signs of use.

For hygiene reasons, the following items are not eligible for return: underwear, items with removed hygiene seals, and any item that is unsuitable for resale for hygiene reasons. If a returned item does not meet the conditions above, we may refuse the refund and return the item to you, with return shipping borne by you.

3. Return Process

Contact us through the Contact page with your order information and reason for return.
We will provide the return address and further return instructions after receiving your request.
Pack the item securely (original packaging or equivalent protection is recommended) and include order information or return authorization information.
Ship the item back using a trackable shipping method and keep the shipping receipt.

We recommend using a trackable shipping method to return items. If the return package is lost or damaged in transit and you cannot provide a valid shipping receipt, we may be unable to complete the refund. Return shipping is borne by us in the following cases: the item has a quality issue, the wrong item was sent, or the item was damaged during shipping. For returns due to personal reasons (wrong size, change of mind, etc.), return shipping is borne by you.

4. Refund Processing Time

We commit to completing refund processing within five to ten business days of receiving the returned item. This window begins on the date our warehouse signs for the return package. In some cases (for example, during peak return periods or when further inspection of the item’s condition is needed), processing may extend to fifteen business days, but we will notify you of the progress by email.

Refunds will be issued to your original payment method. If you paid by credit card, the time for the refund to appear also depends on your card issuer’s processing cycle, typically five to ten business days after the refund is processed. If you used a digital wallet or another payment method, the refund processing time follows that payment provider’s rules. We cannot control the processing speed of card issuers or payment providers and therefore cannot promise the exact date you will see the refund, but our refund initiation time is bound by the five-to-ten business day commitment above.

5. Exchange Policy

We do not offer direct exchanges. If you wish to change size, color, or item, please return the original item under the return process and then place a new order for the item you want. This ensures that the item you want is in stock (exchange requests do not reserve inventory) and that the refund and repurchase are two independent, trackable processes. When you place a new order, the item price and promotional terms at that time apply.

6. Wrong or Damaged Items Received

If the item you received does not match your order (wrong item sent), or the item was damaged during shipping, please contact us through the Contact page as soon as possible after receiving the package. Please provide your order number, a description of the issue, and, if possible, photos or videos to help us assess the situation. For wrong-item or shipping-damage cases, return shipping is borne by us, and we will arrange to resend the correct item or issue a full refund. You do not need to bear any cost for our error or carrier damage.

7. Quality Issues and Defects

If the item you received has a manufacturing defect or quality issue (for example, stitching coming apart, abnormal fabric damage, zipper failure, gasket detachment), please contact us as soon as you discover it. We may ask you to provide photos or videos to assess the issue. For returns confirmed to be quality issues, return shipping is borne by us, and you may choose between a refund or a replacement. If the issue appears a long time after purchase but is a reasonable manifestation of a manufacturing defect, we will also try our best to assist, with the specific solution depending on the item’s condition and the nature of the issue.

8. Refund Amount

The refund amount is the item price you actually paid. If the order received a discount or a coupon code was used, the refund is based on the amount you actually paid, not the item’s original price or “suggested retail price.” Original shipping (if you were charged shipping, despite our free shipping policy) is not refunded in cases of returns for personal reasons. In cases of returns for quality issues, wrong items, or shipping damage, we refund the full amount you paid.

9. Responsibility for Returned Items

Risk for the returned item is borne by you until you hand it to our designated carrier. We recommend keeping the shipping receipt and tracking number until the refund is complete. If the return package is lost in transit and you cannot provide a valid shipping receipt, we may be unable to process the refund. Using a trackable shipping method protects your own interests.

10. Policy Exceptions and Reasonable Discretion

We reserve the right to handle individual cases flexibly in reasonable circumstances. If you encounter a situation not clearly covered by this policy, please contact us. We will make every effort to find a fair solution based on the actual circumstances, your shopping history, and the nature of the issue. Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable law.

11. Policy Changes

We may update this Refund Policy from time to time. The updated policy will be posted on this page and will apply to orders placed after it is posted. The version of the Refund Policy applicable to your order is the version on the page at the time you place the order.